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Frequently Asked Questions

Everything about buying, holding, verifying and selling gold with 1Plus1Gold. Can't find it here? We're a message away.

Pricing & GST

How do you decide your prices?
Every price is the live international gold spot (XAU/USD multiplied by the live USD/SGD rate) plus a published premium for that weight. There is no hidden markup — the spot and the premium are the whole price, and they update in real time.
What is the premium, and why is it higher on smaller pieces?
The premium is what you pay above the live spot price. It covers refining, minting, assay packaging and handling — costs that are much the same whether a bar weighs 1 gram or 100 grams, so per gram they weigh more on a smaller piece. That is why a 1g bar carries a higher premium than a 50g or 100g bar from the same refiner. We set out to change that, so we price each way of buying for what it really costs: on The Premium Curve®, your premium falls as your accumulated grams grow toward 50g; Standard Gold Bars and Coins are priced by size; and MAG · My Allocated Gold™ lets you buy gold in 1-gram steps from one large vaulted bar, without a per-piece minting cost. Every premium is published on our pricing page, so you can see exactly where your size sits.
Why does the price move while I am looking at it?
Gold trades around the world almost 24 hours a day, so the spot price is always moving. We show you the live number. Your price is locked the moment you confirm and pay — after that, market movement does not change what you owe.
Is the price I see the final price?
The gold price is live. At checkout you will also see any delivery fee and payment-processing fee, listed separately before you pay. There is no GST.
Do you charge GST?
No. Our investment-grade gold qualifies as Investment Precious Metals (IPM) under Singapore's GST Act, so it is GST-exempt.

Our gold & the three ways to buy

What are the three ways to buy gold with 1Plus1Gold?
The Premium Curve® — pieces from 1g to 1oz, where your premium falls as your grams add up, across every order. Standard Gold Bars and Coins — sealed bars and coins from refiners such as PAMP, Valcambi, Nadir and Argor-Heraeus, priced by size and delivered to you or stored in our vault. And MAG · My Allocated Gold™ — grams, bought in 1-gram steps, of one large serial-numbered bar held in our vault. Every piece is 999.9 fine gold from LBMA-accredited refiners and mints, and GST-exempt as an Investment Precious Metal.
What does 1+1 mean?
One gram on top of another. Every gram you buy on the Premium Curve counts towards a 50g cycle and lowers the premium on your next purchase, so small, regular buying adds up to real weight in your hand.
What sizes can I buy?
On the Premium Curve: individual 1g pieces and whole bars up to 1oz (5g and 10g today). In Standard Gold Bars and Coins: sealed bars and coins by size, including 50g and 100g bars. With MAG · My Allocated Gold™ you can buy grams, in 1-gram steps, of a larger bar that stays in our vault. Everything is 999.9 fine.
What does splitting, or converting to a 50g bar, mean?
As you buy along the Premium Curve, your grams accumulate. When you reach 50g, you can convert to a sealed 50g bar at spot price with no penalty, then start accumulating toward the next one.
Which refineries do you use?
We are multi-source. Premium Curve 1-gram pieces come from Valcambi and PAMP Suisse, and the larger Premium Curve bars from LBMA-accredited refiners such as Valcambi and Nadir. Standard bars and coins come from LBMA-accredited refiners such as PAMP, Valcambi, Nadir and Argor-Heraeus, sourced from reputable wholesalers and distributors.

Buying, payment & identity

How can I pay?
Through HitPay: PayNow, credit or debit card, GrabPay and Atome. Apple Pay and Google Pay are available through HitPay on supported devices. All orders are charged in Singapore Dollars.
Can I pay in another currency?
You can view prices in other currencies for reference, but payment is always taken in SGD.
Is there a minimum order?
No minimum — you can start with a single gram.
Do I need to verify my identity?
For any order totalling S$20,000 or more, identity verification (KYC) is required: a government-issued photo ID and a quick selfie for liveness, handled securely through our verification partner. As a regulated dealer, this keeps us compliant with Singapore's anti-money-laundering rules.

Delivery & collection

How will I receive my gold?
Your gold arrives sealed and insured. At checkout you choose from the delivery options available for your order: express same-day delivery within Singapore via Lalamove, next-day delivery via SPX Express or NinjaVan, or free next-day evening delivery. Which options appear, and their timings, depend on the day and time you order. Self-pickup is available subject to approval — please contact us to arrange.
Where do you deliver?
Currently Singapore only.
What if my parcel is lost or damaged in transit?
Every delivery is insured. If anything is lost or damaged in transit, we resolve it with our logistics partner and either replace the item or refund you in full.
Do you store gold for me?
Yes, two ways. MAG · My Allocated Gold™ lets you buy grams, in 1-gram steps, of a specific serial-numbered bar that stays in our vault — nothing is shipped, and you can sell grams back or apply their full MAG value towards a physical bar at checkout. Eligible customers can also keep bars they buy in My Vault instead of taking delivery. Everything else is delivered to you.

Authenticity & trust

How do I know my gold is genuine?
All our gold comes from LBMA-accredited refiners and mints, sourced from reputable wholesalers and distributors, and arrives in its original sealed packaging. Our Premium Curve 1-gram pieces are packaged in our own branded cards, with security features and a verifiable certificate of provenance, as packed by us.
Can I verify a piece myself?
Yes. Our branded Premium Curve cards carry a unique serial (an NFC tag and a QR code). Scan it and it opens our public verification page, which confirms the piece is genuine and shows its certificate of provenance — no sign-in needed.

Selling back to us

Can I sell my gold back to you?
Yes. Our Sell to Us service buys back at the live spot price, with a per-product buyback rate shown up front. Arrange a Lalamove pickup or drop it off; once we have inspected and authenticated it, payout is sent via PayNow within two business days.
What can I sell back?
Pieces you bought from us — they appear in your portfolio, and you choose which to sell. MAG · My Allocated Gold™ grams are sold back from your account instead: there is nothing to post, and payout follows once we approve it.
What is MAG · My Allocated Gold™?
MAG · My Allocated Gold™ lets you buy grams, in 1-gram steps, of a specific, serial-numbered bar that we hold in our vault. Your grams are recorded against that bar's serial number, and they are never shipped. There is no storage fee. MAG has its own premium, which depends on how many grams you buy and is shown on each listing; promo and referral codes don't apply to MAG. You can sell your grams back at the published buyback price, or apply them at their full MAG value — what the same grams cost to buy that day — towards the current price of a physical bar at checkout, down to our smallest size, so you need not wait until you reach 50g or 100g (PayNow, card or cash on delivery; you pay the balance). You are notified whenever your bar is audited. See the MAG Agreement for the full terms.

Returns & cancellations

Can I cancel after I have paid?
Because your price is locked to live spot the moment you confirm, paid orders are final and cannot be cancelled or amended. Before you pay, you are free to change or empty your cart.
Can I return an item?
Returns are accepted only for gold that arrives damaged, defective, incorrect, or that fails authentication — reported within 48 hours of delivery, in its original sealed packaging. Once verified, we refund to your original payment method within 7 to 14 business days. Change of mind or a change in the gold price is not refundable, as spot moves continuously.

Your account

How do I sign in?
By WhatsApp OTP, email OTP, passkey, or Apple/Google — all linked to one account, so you can use whichever you prefer.
What happens if I delete my account?
We anonymise your profile and remove your sign-in methods, so it cannot be used to sign in again. For legal record-keeping (IRAS), past order and payment records are retained for the required period. Deletion is permanent. If we are holding gold for you (MAG · My Allocated Gold™ grams or bars in My Vault), sell it back or settle it with us first — an account cannot be deleted while we still hold your gold.

Referrals

How do referrals work?
Share your referral code. When someone you refer completes their first order, you receive a credit toward your next order — usable with no expiry and no minimum. Your current reward is shown on your Referrals page.

Licensing & regulation

Are you licensed and regulated?
Yes. 1Plus1Gold is a registered dealer under the Precious Stones and Precious Metals (PSPM) Act, licensed by the Ministry of Law, Singapore (PSPM Licence PS20260000988), and supervised for AML/CFT by the Monetary Authority of Singapore. UEN 53378711D.

Still have a question?

Our team is happy to help — usually within the hour.