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Frequently Asked Questions

Everything about buying, holding, verifying and selling gold with 1Plus1Gold. Can't find it here? We're a message away.

Pricing & GST

How do you decide your prices?
Every price is the live international gold spot (XAU/USD multiplied by the live USD/SGD rate) plus a published premium for that weight. There is no hidden markup — the spot and the premium are the whole price, and they update in real time.
What is the premium, and why is it higher on smaller pieces?
The premium covers refining, minting and handling. Smaller pieces cost proportionally more to make, so they carry a higher premium — around 20% on a 1g split, easing down to about 3% on a 50g Combibar. We publish the full curve so you always see where your size sits.
Why does the price move while I am looking at it?
Gold trades around the world almost 24 hours a day, so the spot price is always moving. We show you the live number. Your price is locked the moment you confirm and pay — after that, market movement does not change what you owe.
Is the price I see the final price?
The gold price is live. At checkout you will also see any delivery fee and payment-processing fee, listed separately before you pay. There is no GST.
Do you charge GST?
No. Our gold is investment-grade and qualifies as Investment Precious Metals (IPM) under Singapore's GST Act, so it is GST-exempt.

Our gold & the 1+1 Combibar

What is the Combibar, and what does 1+1 mean?
A Combibar is a single sealed, hallmarked gold bar (from Valcambi) that is scored so it can be broken into individual 1-gram pieces. It lets you start small, accumulate gram by gram, and still hold real, dividable gold.
What sizes can I buy?
Individual 1g splits, larger splits, and sealed 50g and 100g Combibars — plus standard bars such as the PAMP Multigram. Everything is 999.9 fine.
What does splitting, or converting to a 50g bar, mean?
As you buy along the premium curve, your grams accumulate. When you reach 50g, you can convert to a sealed 50g bar at spot price — a Valcambi Combibar or a PAMP Fortuna, your choice — with no penalty, then start accumulating toward the next one.
Which refineries do you use?
Our premium-curve 1-gram splits come from two sources: Valcambi (for 1g splits from a Combibar) and PAMP Suisse (for 1g splits from a PAMP Multigram). Our standard bars come from LBMA Good Delivery refiners and mints, sourced globally from reputable wholesalers and distributors.

Buying, payment & identity

How can I pay?
Through HitPay: PayNow, credit or debit card, GrabPay and Atome. Apple Pay and Google Pay are available through HitPay on supported devices. All orders are charged in Singapore Dollars.
Can I pay in another currency?
You can view prices in other currencies for reference, but payment is always taken in SGD.
Is there a minimum order?
No minimum — you can start with a single gram.
Do I need to verify my identity?
For any order totalling S$20,000 or more, identity verification (KYC) is required: a government-issued photo ID and a quick selfie for liveness, handled securely through our verification partner. As a regulated dealer, this keeps us compliant with Singapore's anti-money-laundering rules.

Delivery & collection

How will I receive my gold?
Your gold arrives sealed and insured. Choose same-day delivery within Singapore via Lalamove, next-day delivery via NinjaVan, or self-pickup (subject to approval — please contact us to arrange).
Where do you deliver?
Currently Singapore only.
What if my parcel is lost or damaged in transit?
Every delivery is insured. If anything is lost or damaged in transit, we resolve it with our logistics partner and either replace the item or refund you in full.
Do you store gold for me?
No — you take physical possession of your gold.

Authenticity & trust

How do I know my gold is genuine?
All our gold comes from LBMA Good Delivery refiners and mints, sourced globally from reputable wholesalers and distributors. Our Valcambi 1-gram splits are packaged in our own branded cards, with security features and a verifiable certificate of provenance, as packed by us.
Can I verify a piece myself?
Yes. Our branded Valcambi 1-gram split cards carry a unique serial (an NFC tag and a QR code). Scan it and it opens our public verification page, which confirms the piece is genuine and shows its certificate of provenance — no sign-in needed.

Selling back to us

Can I sell my gold back to you?
Yes. Our Sell to Us service buys back at the live spot price, with a per-product buyback rate shown up front. Arrange a Lalamove pickup or drop it off; once we have inspected and authenticated it, payout is sent via PayNow within two business days.
What can I sell back?
Pieces you bought from us — they appear in your portfolio, and you choose which to sell.

Returns & cancellations

Can I cancel after I have paid?
Because your price is locked to live spot the moment you confirm, paid orders are final and cannot be cancelled or amended. Before you pay, you are free to change or empty your cart.
Can I return an item?
Returns are accepted only for gold that arrives damaged, defective, incorrect, or that fails authentication — reported within 48 hours of delivery, in its original sealed packaging. Once verified, we refund to your original payment method within 7 to 14 business days. Change of mind or a change in the gold price is not refundable, as spot moves continuously.

Your account

How do I sign in?
By WhatsApp OTP, email OTP, passkey, or Apple/Google — all linked to one account, so you can use whichever you prefer.
What happens if I delete my account?
We anonymise your profile and remove your sign-in methods, so it cannot be used to sign in again. For legal record-keeping (IRAS), past order and payment records are retained for the required period. Deletion is permanent.

Referrals

How do referrals work?
Share your referral code. When someone you refer completes their first order, you receive a credit toward your next order — usable with no expiry and no minimum. Your current reward is shown on your Referrals page.

Licensing & regulation

Are you licensed and regulated?
Yes. 1Plus1Gold is a registered dealer under the Precious Stones and Precious Metals (PSPM) Act, licensed by the Ministry of Law, Singapore (PSPM Licence PS20260000988), and supervised for AML/CFT by the Monetary Authority of Singapore. UEN 53378711D.

Still have a question?

Our team is happy to help — usually within the hour.